Legal & Policies
Everything governing your purchase, your privacy, and the care of your jewellery — in one place.
- Legal Policy & Terms
Terms & Conditions
The terms that govern use of the Luster & Co. website and any purchase you make from us.
- Your Privacy
Privacy Policy
What personal information Luster & Co. collects, why we collect it, who we share it with, and the rights you have under PIPEDA and BC PIPA.
- Cookies & Tracking
Cookie Policy
The cookies and similar technologies used on lusterandcompany.com, what each one does, and how to control them.
- Delivery
Shipping & Delivery
Delivery timeframes, insured signature-required shipping, international customs, and what happens if a shipment is delayed or damaged.
- Returns
Returns & Exchanges
Our 15-day exchange promise, condition requirements, complimentary resizing, refunds, and your statutory rights.
- Warranty & Care
Lifetime Warranty
What our lifetime warranty against manufacturing defects covers, what it excludes, how to make a claim, and how to care for your jewellery.
- Accessibility
Accessibility
Our commitment to WCAG 2.1 Level AA, the accessibility features of this site, known limitations, and how to reach us if something is not usable.
Questions About Any of This?
Policies are easier to understand in conversation. Reach us directly and a person will walk you through it.